Shipping Policy
Once your order is successfully placed, you will receive a confirmation email. This email confirms that your order has been received, not that it has been shipped. You will receive periodic updates, including when your order is processed and when it ships.
For the most accurate tracking details, we recommend checking directly with the mail carrier’s website once your tracking number is provided.
If you wish to cancel an order, please contact Teal Roses immediately after placing it. Once an order has shipped, we can no longer cancel it.
Processing Time
Please allow 24–48 hours for orders to be processed before shipping. This timeframe is an estimate and does not include weekends, holidays, or unforeseen delays. Shipping timeframes do not include processing time.
Order Verification
All orders undergo a verification process. If the billing address provided does not match the address registered to the payment method, we will contact you to confirm the correct billing information. You will have 24–72 hours to respond. If we do not receive a response within this timeframe, the order may be canceled. Orders will not be processed until billing information is confirmed and payment is successfully authorized.
Shipping Service
Shipping fees are non-refundable once the order has shipped. Teal Roses is not responsible for lost, stolen, or damaged packages once they leave our warehouse. If such an issue occurs, please contact the mail carrier directly. We can provide order details to assist with filing a claim.
Damaged Items
If your order arrives damaged, you must notify us within 24 hours of delivery. We may request dated photos and/or additional shipping details from the carrier to review your claim. Claims may be denied if sufficient information is not provided. We will respond promptly to help find a solution.
Possible Delays
Due to factors such as the pandemic, severe weather, or other unforeseen events, shipping delays may occur. In such cases, please check with the mail carrier for updates and continue monitoring your tracking information.
Returns & Exchange Policy
We take pride in the quality of our products and strive for high customer satisfaction. However, if you are dissatisfied with your purchase, please contact us to request a return or exchange. All requests are reviewed at the sole discretion of Teal Roses.
All items undergo a quality check before leaving our warehouse to ensure they are free from defects. Teal Roses reserves the right to deny any refund or exchange request.